Privacy Policy
1. Purpose of Applying the Information Privacy Policy
This Information Privacy Policy aims to ensure the security of information pertaining to organizations and individuals (hereinafter referred to as “customers”) who access or provide contact information on the website mqflavor.com, owned by MQ FOOD AND PHARMACEUTICAL INGREDIENTS JOINT STOCK COMPANY (hereinafter referred to as “mqflavor.com”).
This Privacy Policy describes how mqflavor.com receives, collects, stores, uses, and protects the information of customers who access and provide contact information on mqflavor.com.
By accessing and providing contact information on mqflavor.com, customers are deemed to have read, understood, and agreed to comply with this Privacy Policy.
2. Purpose of Using Information
When customers provide contact information on mqflavor.com, they are required to provide certain necessary details for contact purposes, including:
– Full Name
– Phone Number
– Email Address
Customers are responsible for ensuring that the information they provide is complete and accurate. mqflavor.com shall not be held liable for resolving any disputes if the information provided by customers is inaccurate or not fully updated.
3. Collection of Other Information
To better understand the needs, preferences, and experiences of customers in order to improve services, mqflavor.com may collect additional information, including:
– IP Address
– Customer’s Browser
– Customer’s Operating System
– Browser Cookie Information (which can be disabled using the customer’s browser options)
4. Information Retention Period
Personal information, as well as other information, is stored by mqflavor.com on its server system for a maximum period of 12 (twelve) months from the date the customer provides the information.
5. Security Commitment
When collecting data from customers, mqflavor.com stores and secures customer information on its server system. This information is protected by firewalls, access control measures, and data encryption.
mqflavor.com does not permit third parties to monitor or collect customer information on its websites.
Customers are strictly prohibited from using any tools or programs to illegally interfere with the system or alter the data structure of mqflavor.com, as well as any other actions aimed at disseminating or promoting activities intended to interfere with, disrupt, or invade the data of the mqflavor.com system, and any actions prohibited by Vietnamese law. In the event that mqflavor.com discovers a customer engaging in intentional impersonation, fraud, dissemination of unlawful information, etc., mqflavor.com reserves the right to transfer the customer’s personal information to the competent authorities for handling in accordance with legal regulations.
6. Scope of Use of Customer Information
mqflavor.com is entitled to use the information provided by customers to:
– Provide services, utilities, and offers to customers based on their needs and browsing habits on mqflavor.com.
– Send notifications and exchange information between customers and mqflavor.com, or vice versa.
– Contact, provide support, and resolve issues with customers in special cases.
7. Means and Tools for Consumers to Access and Edit Personal Information
Customers have the right to review or delete their personal information by accessing the mqflavor.com website.
Customers have the right to file a complaint regarding the disclosure of their personal information to a third party without their consent. The website administration will verify the information and guide customers on how to restore and secure the information.
Forms for receiving customer complaints:
– Email: sales@mqflavor.com
– Phone: 0909 086 896
8. Mechanism for Receiving Information and Resolving Consumer Complaints Related to Consumer Information
If consumers discover that their personal information has been used for an improper purpose or scope, they can send an email complaint to sales@mqflavor.com or call 0909 086 896 to file a complaint and provide relevant evidence to the Administration Board. The Administration Board is committed to responding immediately or at the latest within 24 (twenty-four) working hours from the time the complaint is received.
9. Address of Information Collecting Unit – Contact and Enquiries
Official contact address of the mqflavor.com Website:
– Website Address: https://mqflavor.com/
– Company/Organization: MQ FOOD AND PHARMACEUTICAL INGREDIENTS JOINT STOCK COMPANY
– Address: 217/14/13, Street 11, Linh Xuan Ward, Thu Duc City, Ho Chi Minh City, Vietnam.
– Phone: 0909 086 896
– Email: sales@mqflavor.com
